Posts Tagged ‘customer service’

CUSTOMER SERVICE AND GOING THE EXTRA MILE

Now more than ever it is important to ensure you have suitable customer service procedures implemented into your business. With access to tools such as Google reviews, REA reviews, Rate My Agent, and countless other review sites, it is easier than ever for someone to leave a bad review if things turn sour. At iThink Property, we pride ourselves in our customer service and we have implemented several systems and processes that have made buying, selling, renting, and investing much more enjoyable. Here are some of our 5 top tips that will help you take your customer service to the next level and have your clients turning into your biggest fans! Go the Extra Mile – What can you offer that other agencies don’t? Little extra things really do mean… Read More »

PORTFOLIO VERSES TASK BASED PROPERTY MANAGEMENT

Which is the best option for your business or your property if you’re a landlord? When you are thinking about setting up or purchasing a rent roll this is one of the biggest considerations you will have to undertake. There are many pros and cons to both options, but the decision must come down to your rent roll size, your goals, and your core values. This is also an important consideration if you are a landlord interviewing for your fist property management company or thinking of changing to a new one. If you only have a small portfolio and are content to just have a natural organic growth rate, then there is little point in even considering task-based, as you will be wasting valuable income on wages, however, if on… Read More »

TOP CUSTOMER SERVICE TIPS IN PROPERTY MANAGEMENT

Is your Property Manager giving you the service you desire? Let’s face it Real Estate is a pretty transparent industry. All Real Estate businesses are governed by the same laws and codes of conduct and we all have access to the same technology, so how do we stand out from the crowd in such a competitive industry? It’s pretty simple really, customer service. From retail to hospitality to online businesses and real estate, the key to success hinges on your customers and how satisfied they are with the service you provide. Especially now with the growth in online review services such as Yelp, Google and Trip Advisor, it has never been more important to keep your clients happy. The savvy consumer will conduct thorough research on you and your business… Read More »